Return Policy

Items sold and shipped directly from EarHugger Safety Products Inc. (“Our Company” or “EarHugger”) can be returned within 30 days of receipt of shipment in most cases.

Topics:

  • Items in new condition
  • Items in used condition
  • Special order items
  • Items damaged in shipping
  • Items purchased from third parties
  • Shipping Charges
  • Requesting a return authorization

Items in new condition

Items that are still in new condition (have not been opened or worn) can be returned for a full refund of the product purchase price within 30 days of purchase.  Shipping charges are not refundable. Return shipping is the responsibility of the customer.

Items in used condition

Any item that was opened, worn, is missing parts or packaging, has damaged packaging, or is in unsellable condition my only be returned under certain conditions and at the sole description of Our Company.

Items that have been worn may not be returned for sanitary reasons.

In most cases where an items has been opened but not worn, a return will be approved subject to a restocking fee.

Special order items

Any item that is non-stock, special order, custom built, or modified from its standard design is not returnable under any circumstances.

Items sold by third parties

If you purchased a product from a reseller and you wish to return your item, please contact your reseller for return service.

Items damaged in shipping

If your item arrived damaged or broken, we will be happy to replace it for you at no cost including return shipping. Please contact us immediately for assistance.

Requests related to shipping damage must be received within 2 business days of order delivery. After 2 business days, standard warranty service applies.

Shipping Charges

Shipping charges associated with the original purchase are not refundable.

Customer is responsible for shipping costs associated with any approved return.

Requesting a return authorization

If you wish to request a return authorization (RMA) please click here to contact us.